A Gentle Introduction to OSDM
Introduction
OSDM (Open Sales and Distribution Model) defines an API to enable and simplify the sale of transport products. The API allows Retailers to access transport products provided by distributors. It also allows distributors to access transport product bricks provided by carriers or fare providers to build combined transport products. The aim of OSDM is to provide a simple API to access required information online, however OSDM also rovides an offline data exchange of fares.
The API covers the full sales process including time table / offer serch, prebooking and booking, refund, exchange including special processes to handle delays, change of material and compensation.
OSDM covers scheduled multimodal transport services (trains, busses, trams, …). On Demand services are currently covered with some functional limitation.
The OSDM API is rich and can be overwhelming at start. Reason for its feature richness (leading to its complexity) is the fact that it aims to cover all possible public transportation products and distribution processes within Europe and beyond.
The products can be split roughly split into three categories:
- admissions: the right to ride on a train, resulting in a ticket.
- reservations: seat or couchette or bed in case of night trains
- ancillary: ancillary services such WIFI, 3-Menu plate
Between these categories, relationships are modelled to express whether it is optional or mandatory to have a certain seat reservation or ancillary on a given vehicle. In an open system (e.g. Switzerland) having a reservation is optional. In contrast on a closed system (e.g. France) a seat reservation is a mandatory.
Booking a Ticket
We will start with booking a ticket, i.e. admission on a very simple trip: Basel - Chur. We assume there’s no changing of trains, thus one segment only. We assume that the distributor is a Swiss website.
A segment has all the stops as well as information on the vehicle running on this segment. On this segment this is a ICE train operated by SBB.
-
Step 1: Look up location codes
To uniquely identify a location, stations etc. internally a code is used. Thus a helper service is provided that allows you to look up codes:
POST /placeswith a body
{ "placeInput": { "name": "Basel" } }As response, you get information on the location, e.g. its local name or its geo coordinates.
{ "places": [ { "id": "place-1", "name": "Basel SBB", "stopPlace": { "ref": "urn:uic:stn:8503000", "name": "Basel SBB" }, "geoPosition": { "latitude": 47.547408, "longitude": 7.589548 } } ] }Thus by calling the service you get the following UIC codes: Basel: 8500010 and Chur: 8509000.
-
Step 2: Request Offers
Next, the simplest way to receive offers is to pass in origin, destination, departureTime as well as the passenger’s date of birth by calling. The birth date is necessary to return e.g. senior fares where sensible.
POST /offerswith a body
{ "tripSearchCriteria": { "origin": "urn:uic:stn:8500010", "destination": "urn:uic:stn:8503000", "departureTime": "<departure_timestamp>" }, "anonymousPassengerSpecifications": [ { "externalRef": "<external-passenger-ref>", "type": "PERSON", "dateOfBirth": "1970-01-01" } ], "offerSearchCriteria": { "currency": "CHF" } }As a result you get a set of offers, with exact information about the trip covered for the given set of passengers.
{ "id": "C_0KK..", "offers": [.. ], "trips": [.. ], "anonymousPassengerSpecifications": [ { "id": "passenger_1", "dateOfBirth": "1970-01-01", } ] }An offer is structured starting with an offer summary, followed by admission, reservations and ancillaries if available.
On this train a valid offer consists of an admission with a optional reservation. As no reduction card has been submitted, the second class is full price, thus 68.00 CHF. Other valid offers for this trip, e.g. for super safer fares (in CH: “Sparbillett”) or for first class are returned.
{ "id": "O_72g..", "offerType": "Offer", "offerSummary": { "minimalPrice": { "currency": "CHF", "amount": 6800, "scale": 2 }, "overallServiceClass": { "type": "BASIC" }, "overallFlexibility": "FULLFLEX" }, "isReusable": true, "coveredLegIds": [ "leg-1" ], "availableFulfillmentTypes": [ "ETICKET" ], "validFrom": "2021-08-30T00:00:00+00:00", "validUntil": "2021-08-31T00:00:00+00:00", "admissions": [ { "id": "P_oLA..", "price": { "currency": "CHF", "amount": 6800, "scale": 2 }, "passengerSpecification": [ { "id": "<passenger_id>" } ], "validFrom": "2021-08-30T00:00:00+00:00", "validUntil": "2021-08-31T00:00:00+00:00", "refundable": "YES", "exchangeable": "YES", "products": [ { "id": "SBB_POINT_TO_POINT", "summary": "Point-to-point Ticket, Second Class", "code": "125", "isTrainBound": false } ] "isReservationRequired": false },.. ], "reservations": [ { "id": "P_WD1..", "price": { "currency": "CHF", "amount": 500, "scale": 2 }, "passengers": [ { "id": "<passenger_id>" } ], "validFrom": "2021-08-30T00:00:00+00:00", "validUntil": "2021-08-31T00:00:00+00:00", "numericAvailability": 20, "refundable": "NO", "exchangeable": "NO", "products": [ { "id": "SBB_SEAT_RESERVATION", "summary": "Seat Reservation", "code": "PRODUCT_10000", "isTrainBound": true } ] "optionality": "OPTIONAL" }, { "id": "P_WD1..", "price": { "currency": "CHF", "amount": 500, "scale": 2 }, "passengers": [ { "id": "<passenger_id>" } ], "validFrom": "2021-08-30T00:00:00+00:00", "validUntil": "2021-08-31T00:00:00+00:00", "numericAvailability": 4, "refundable": "NO", "exchangeable": "NO", "products": [ { "id": "SBB_BIKE_RESERVATION", "summary": "Bike Reservation", "code": "PRODUCT_10001", "isTrainBound": true } ] "optionality": "OPTIONAL" } ] }The number of available seat or bike place can be included in offers and expressed by the
"numericAvailability"attribute.If your overwhelmed by the numbers of offers you are getting, you can filter them by setting
flexibilities,comfortClasses,offerPartType. -
Step 3: Booking Offers.
Next your task is to display this offers in a meaningful way to your customer. Therefore every offer has a lot information about the underlying product, its comfort class, its flexibility etc. so that the customer can choose the offer best suited for its needs.
Once the customer has chosen an offer, you book it by calling
POST /bookingswith a body of
{ "offers": [ { "offerId": "<selected_offer_id>", "passengerRefs": ["<passengerRefs>"] } ], "passengerSpecifications": [ { "externalRef": "<ext-person-ref>", "dateOfBirth": "1945-11-02", "type": "PERSON" } ] }The system now creates a booking for you, containing all the information about the trip, the passenger and the offers booked. The created booking is returned in state
PREBOOKEDwith the offer structure being available as part of thebookedOffer.{ "booking": { "id": "28OD7DVM", "summary": "Booking number 28OD7DVM", "provisionalPrice": {.. }, "confirmedPrice": {.. }, "ticketTimeLimit": "2021-08-23T12:21:15+00:00", "fulfillmentType": "ETICKET", "bookedOffers": [ { "id": "B_WyJ...", "offerSummary": { "minimalPrice": { "currency": "CHF", "amount": 500, "scale": 2 } }, "isReusable": false, "availableFulfillmentTypes": [ "ETICKET" ], "trip": {.. }, "validFrom": "2021-09-02T00:00:00+00:00", "validUntil": "2021-09-02T00:00:00+00:00", "admissions": [.. ], "reservations": [], "ancillaries": [] } ], "fulfillments": [ { "id": "28OD7DVM-001", "status": "CONFIRMED", "controlNumber": "28OD7DVM-001", "offerParts": [ "P_jekG6PnHWpW6dL8GPXLICWURJT9nh5ch5kRAjpMElgCvT8LTTNkWM6lOJsTaAUsq" ] } ] } } -
Step 4: Finalize the booking and get the fulfillments
To finalize the booking and handout a ticket the last call is to get fulfillments of this ticket. Fulfillments are a general term to describe physical tickets as well as non-digital one such as Apple’s passbook or a simple code only.
POST /bookings/{booking_id}/fulfillmentsThe fulfillments can be simply accessed by calling:
GET /bookings/{booking_id}/fulfillmentsFor example, you can use the included URL to download the PDF.
{ "fulfillment": [ { "id": "4ES36OIU-001", "status": "FULFILLED", "controlNumber": "4ES36OIU-001", "offerParts": ["P_jekG6..."], "fulfillmentDocuments": [ { "medium": "PDF_A4", "type": "TICKET", "downloadLink": "https://ticket.osdm-demo-test.cloud.sqills.com/ticket/4ES36OIU-001_210823145615241.png" }, { "medium": "PDF_A4", "type": "TICKET", "downloadLink": "https://ticket.osdm-demo-test.cloud.sqills.com/ticket/4ES36OIU_PASSENGERS1_210823145615245.pdf" } ] } ] }That’s it.
What is in a Booking?
Once a booking has been created, you can get detailed information about it calling the booking resource:
GET /bookings/{bookingId}
The response gives you detailed information about the state and the price of the booking as well as the trip, the passengers and - if in state fulfilled - its fulfillments. Spend some time understanding it structure.
Reserving a Seat
In the offer response of Step 2 you will see, that additionally to a admission,
there are also seat reservations returned on this trip. The seat reservation has
an "optionality": OPTIONAL, thus you don’t need to book it. Thus you call
POST /bookings
with a body of
{
"offers": [
{
"offerId": "<selected_offer_id>",
"optionalReservationIds": [
"<selected_reservation_id>"
],
}
],
"passengerSpecifications": {...}
}
As you can see, in the most simple case you just have to add the id of the selected reservation offer in the booking request. The inventory system will then choose a seat for you. In this case, the place 25 in coach 3 was booked.
{
"booking": {
"bookedOffers": {
"offerId": "offer-1",
"reservations": [
{
..
"status": "BOOKED",
"placeAllocation": {
"reservedPlaces": [
{
"id": "S_7H5nJ5IEwipH4dvV2UNBRQ==",
"passengerId": "<passenger-id>",
"vehicleNumber": "IC 565",
"coachNumber": "3",
"placeNumbers": "25"
}
]
}
}
]
..
}
}
}
Traveling a Bit Further
Assuming you are hungry and want to see a scenic landscape, let’s change the
trip slightly: We travel from Basel to Chur and then switch train from
Chur to Brig on a touristic train running through the wonderful Swiss alps.
To find the UIC code of Brig you can again use GET /places?matchValue=Brig
and set the UIC code of Chur as a via station.
In the offer request the trip now consists of two segments. The second segment
is a Panorama express operated by RhB. As there’s high demand on these touristic
trains, seat reservation is a must. This is indicated by a reservation offer
with an mandatory reservation ("optionality": "MANDATORY").
Additionally, on this train there are ancillary services available. You can choose between a 3-menu plate or a plate of the day. To book one of them, you just pass in the id in the booking step.
{
"offers": [
{
"offerId": "<selected_offer_id>",
"optionalReservationIds": [
"<selected_reservation_id>"
],
"optionalAncillaryIds": [
"<selected_ancillary_id>"
]
}
],
"passengerSpecifications": {...}
}
Refunding an Offer
If a customer wants to refund its ticket, the flow is a two step process analogously to the booking flow. If a booking (i.e. its underlying product) is fully refundable you will get the full amount refunded. On the other hand, if the booking is non refundable an offer of 0 CHF is returned.
-
Step 1: Request a refund offer.
The get a refund offer you
POST /bookings/{booking_id}/refundOfferswith ids of the fulfillments to be cancelled (You can look up the fulfillmentIds of a booking by
GET /bookings/{bookingId}){ "fulfillmentIds": ["<fulfillment_id>"], "overruleCode": "PAYMENT_FAILURE", "refundDate": "<refund_timestamp>" }In the response you get a collection of refund offers including refund fees and the refundable amount.
-
Step 2: Accept the refund offer.
To accept the refund offer you patch the
PATCH /bookings/{booking_id}/refundOffers/{refund_id}with a body of:
{ "status": "CONFIRMED" }Again, that’s it
Where to Go From Here
This short introduction should help you getting started and assure you that OSDM is simple to use. While it’s simple to use it’s powerful to handle all kind of night trains, thru fares, passes and complex exchange processes on yielded products.
To fully understand OSDM we recommend you to have a look at the
specification, especially the model and the
processes pages, especially state model of a booking and a
fulfillment.
Another good start is to study the API itself. Or you can ask the OSDM technical group for an introduction.
FAQ
Why is there no pre-booking resource?
In some countries, super saver fares are loaded as promotions into the system at a given date, which can lead to millions of request for offers within a short period as everybody tries to get the cheapest tickets. Storing hundreds of millions of offers or pre-bookings server side becomes a challenge.
To deal with such scenarios, the protocol is stateless between offer and booking. Stateless in the sense that the state is held on the client and not on the server side. How can this be achieved? The trick is to encode all necessary information about an offer into the offerId and thus implicitly stored on the server side.
Thus once an offerId is chosen, the offer is generated on the fly on the server
side, checked for consistency and then a booking in the state PREBOOKEDis
created.
If your system thus not support this magic, you probably don’t need it and can of course work cache the offers on the server side for a given time and return this information as part of the offer information.
Why are you using POST when there should be a GET?
It would be in the spirit of REST to search for
GET /bookings?firstName=John&lastName=Doe to return all bookings of John Doe.
As such a call would be logged by any involved system, this collection of data
violates GDPR regulations. We have reviewed all our services and decided to us
POST in such cases and thus support privacy by design.
How are IRTs modeled?
IRT stands for integrated rail ticket and stands for a group of products where the admission includes a seat as reservation. For example given, IRT are available on Eurostar or Thalys trains which basically act as any airplane where you can only enter if you have a reserved seat.
The way they are modelled in OSDM are as admission with an included
reservation, i.e., the seat reservation have an "optionality": INCLUDED. The
admission with the included reservation have to be treated atomically by any
implementation.
How many seats are available on the train?
The availability on a given train is bound to the products available on the
train. I.e. the number of available bike reservations on a train is expressed on
the offers of type “Bike Reservation” by the attribute
"numericAvailability": 23. If no bike reservation places are available, no
offer of this type is returned.
This feature is optional to support by implementors, some railways decide not give insight into the numeric availability of product (especially super saver fares) on their trains.
When to pass in which passenger attributes?
We take special care not to violate passenger personal rights and build in
privacy by design. Thus we collect as little information as possible at every step,
i.e. only the attributes absolutely necessary to fulfill the operation are
gathered. To indicate which information is needed there is a
requestedInformation attribute which express the information needed expressed
in small DSL for
requested information.
Advanced Topics
Choosing Your Seat
The easiest option is to book a place near to a given place:
{
"offers": [
{
"offerId": "<selected_offer_id>",
"optionalReservationSelections": [
{
"reservationId": "<selected_reservation_id>"
}
],
"placeSelections": [
{
"reservationId": "<selected_reservation_id>",
"referencePlace": {
"coachNumber": "string",
"placeNumber": "string"
}
}
]
}
..
],
"passengerSpecifications": [
{
"externalRef": "<passenger_id>",
"type": "PERSON"
}
],
}
Another option is to express seating wishes of a passenger such as at the window etc.
{
"offers": [
{
"offerId": "<selected_offer_id>",
"optionalReservationSelections": [
{
"reservationId": "<selected_reservation_id>"
}
],
"placeSelections": [
{
"reservationId": "<selected_reservation_id>",
"accommodations": [
{
"passengerRefs": "string",
"placeProperties": [
"WINDOW"
]
}
]
}
]
}
..
],
"passengerSpecifications": [
{
"externalRef": "<passenger_id>",
"type": "PERSON"
}
],
}
Or if you have unique seat chosen via a graphical seat reservation (see below)
you just pass in a coach and seat number in the POST /bookings request:
{
"offers": [
{
"offerId": "<selected_offer_id>",
"optionalReservationSelections": [
{
"reservationId": "<selected_reservation_id>"
}
],
"placeSelections": [
{
"reservationId": "<selected_reservation_id>",
"places": [
{
"coachNumber": "5",
"placeNumber": "21",
"passengerRef": "<passenger-id>"
}
]
}
]
}
..
],
"passengerSpecifications": [
{
"externalRef": "<passenger_id>",
"type": "PERSON"
}
],
}
To be able to build a graphical seat reservation, you first need information of
the layout of the vehicles. The service GET /coachLayouts/{layoutId} allows
you to download the layout. As a distributor you can now use this information to
build a slick reservation UI that allows your customer to choose the seat or
bed.
How to book a pass?
Offers for a pass for a certain origin and destination can be requested by using
the productTags filter:
{
"tripSearchCriteria": {
"origin": "urn:uic:stn:8500010",
"destination": "urn:uic:stn:8503000"
},
"offerSearchCriteria": {
"productTags": ["Interrail"]
}
}
What are fares?
Fares are priced segments which can be used to create offers for a given trips constrained by fare combination constraints. In the role as a retailer you don’t need to care about them.